PRIVACY STATEMENT
This privacy policy explains what personal information is collected through the CleanSpirited.com website, how that information is used, to whom it's disclosed, and how it's safeguarded. This policy applies only to personal information collected through the Website, microsites, and mobile sites of Clean Spirited that display or link to this policy. By "personal information" we mean your identifying information (such as name, home address, and email address), and possibly descriptive information (such as tastes and preferences) if coupled with your identifying information ("personally identifying information"). We may refer to Clean Spirited as "we," "us," or "our" throughout this privacy policy.
This privacy policy answers these questions:
What personal information is collected at our Website, and how is it used?
How does this site interact with third-party Websites and content?
What information do we share with third parties?
What choices do you have over how your information is used?
Does our policy differ for visitors from outside the U.S.?
Can you update your personal information?
How do we address children's and minors' privacy?
How do we secure your information on our site?
Whom do you contact with questions or concerns?
When was this policy last updated?
WHAT PERSONAL INFORMATION IS COLLECTED AT OUR WEBSITE AND HOW IS IT USED?
1. Information Collected Directly from You and Others through this Site
We collect personal information directly from you to do all the things typically associated with electronic and mobile commerce Websites. Examples of the information we collect include name, address, telephone number, mobile phone number, email address, personal preferences, credit card number, purchase and ordering information, demographic information, and sizing information.
This information is collected on various pages throughout the site. For example, during the process of creating an account, you submit basic information so that we may bill your order to the correct address, ship your products to the right location and send a request for payment to bank that has issued your credit card. The information we collect is typical of any online commerce experience from the details of your email preference settings to your online experience and your participation in any special offers, sweepstakes, promotions and special events.
We collect information about you. And, when you provide it, we collect information about those you know. For example, we collect your gift recipient's contact information to process your gift orders. We use this information to do things like: Process your online orders, open an online account at your request, personalize your online experience with content and offers that are tailored to your interests, provide customer service (whether through your request or as follow up to your order), include you in surveys and contests, enable you to post images and comments, facilitate networks of online social activity as focused on Clean Spirited products or services, enable you to interact with third-party content service providers, whether by linking to their sites, viewing their content within our Web environment, or by viewing our content within their Web environment, market our products and services to you when appropriate.
2. Information We Observe or Collect through Technology
Navigational Information
We collect navigational information, from browser type and version, service-provider identification, IP address, to the site from which you came, and the site to which you bounce next. Navigational information is for the most part anonymous in the sense that it does not contain your personal identifiable data (name, address, phone, email). However, we may associate this navigational information with your personal information if you provide it.
Cookies and Clear Gifs
To better understand your activities our site, we use a browser feature called a cookie. This cookie is a small file stored by your Web browser on your computer. We use this cookie to see how you navigate our Website, and remember you and your purchases when you return. Cookies help us improve our site, provide better customer service, personalize your experience, and display personalized offers to you based on your unique tastes and purchase history.
We also use clear-gifs (aka Web beacons or Web bugs) on our site and in our emails. A clear gif is a nearly invisible pixel-sized graphic image on a Web page, Web-based document or e-mail message. It helps us do things like view the URL of the page on which the clear gif appears and the time our Website or email in question is viewed. Clear gifs in e-mails help us confirm the receipt of, and response to, our emails, including those that you forward to friends and family; and they help deliver a more personalized online experience. Overall, these technologies may be used to help us see which of our interactive experiences online users like most–for example, by keeping track of the number of times a video, widget or other media is accessed or embedded on social networking sites; and on which social networking sites it is embedded, based on inquiries that are sent to our Website. Cookies and clear gifs also allow us to associate your online navigational or transactional information with any personal information you provide (such as name, address, phone number, and email address). We'll associate this information only for our purposes: to deliver products and services to you; to improve our business; to transact business; and to market our products and services through a variety of media like email, mobile advertising, and direct mail. As an example, we may use cookies to keep track of what you put into your shopping bag. That can help us contact you if your online session is disrupted in mid-purchase, resulting in an abandoned cart. We can also use this technology to determine whether you'd be interested in participating in special events, given your preferences. The end result is a more personalized experience that's tailored to your needs and tastes.
3. Information Others Observe or Collect through Technology
Third-party service providers help us analyze our visitor's site and purchase preferences, and may help us deliver ads to you about our products through banner ads when you visit other websites (often referred to as "online network advertising"). The following provides more information about these service providers and the choices you have with respect to their services.
Analysis
We contract with analytics companies to better understand your use of our Websites, and Web capabilities like embeddable widgets. They accomplish this by using some or all of the technologies described in Information We Observe or Collect Through Technology.
Advertising
We contract with third-party advertising companies that, in turn, collect non-personally identifying information by placing cookies on your browser when you visit us here. These companies may use information about your visit only to deliver relevant advertising to you during your online browsing experience. They are not provided with any personal information, such as name, address, credit card information, e-mail address, or telephone number. These companies also provide this information to us which we, in turn, use to gauge how effective our ads are. If you'd like more information about how online network advertising works and what your choices are for the information that's collected via these third-party cookies, please see What Choices do you have Over how Your Information is Used?
HOW DOES THIS WEBSITE INTERACT WITH THIRD-PARTY CONTENT?
We may enable you to navigate to third-party sites and services, or otherwise display third-party content. We do this for your convenience. We do not endorse nor do we generally have any affiliation with these third parties. We also do not control and are not responsible for their Web practices. Whether their content appears within our Web environment (like a map frame), or you leave our Website for another site to view it, those service provider's terms, conditions, and privacy policies govern your online experience (unless there's a conspicuously posted statement by us that says otherwise). Please view their terms of service and privacy policies if you have any question about their practices.
Sweepstakes, Contests, and Survey Sites
We may rely on the expertise of third-party service providers to run sweepstakes, contests, and surveys. Navigation to these sites may be seamless so that it appears you're still in our Website environment. In these cases, the third-party's privacy policy may apply to any personal information you provide in connection with the event. So please take note of who's running the event in question; and the terms, conditions, and policies that apply.
Social Networking or Other User-Generated-Content Sites, and Other Websites We may at times facilitate easy access to third-party sites, like social networking sites and other sites that host user-generated content. This may include easy click-through access or even "single-sign on" to these sites. The third-party's privacy policy applies to any personal information you provide at these sites.
Third-Party Rewards or Membership Programs
We may interact with certain unrelated companies that offer their customers memberships to participate in programs, which may include rewards for purchases from us. If you become a member of one of these programs or purchase something from us at this Website through such a program, we may provide the company administering the membership program enough information about you or your purchase (like contact information, transaction date, transaction amount, and order number), to enable it to honor your membership. We are not responsible for the privacy practices of the companies sponsoring these membership programs. Their terms, conditions, and policies apply to any information that's provided to them to further their programs.
WHAT INFORMATION DO WE SHARE WITH THIRD PARTIES?
Contractors
We use third-party "back-office" contractors to help handle parts of our business because of their expertise, resources, or scale. They help us do things like fulfill orders, process payments, monitor site activity, maintain databases, administer and monitor emails, administer and send mobile messages, and provide consulting services. Contractors may also assist us in hosting microsites and mobile Websites where you may provide personal information about you and others you know; and where they may observe information about you in the same way as described above (see What Personal Information Is Collected At Our Website, and How Is It Used?)
Merchant Vendors
CleanSpirited.com is largely a drop ship website. In other words, we submit an order to a larger supplier or brand that will fulfill the shipment directly from their warehouse. This allows us to pass cost savings to our customers for popular items. The merchants will only receive your shipping information and any other details necessary to fulfill your order including shipping address, ship to name, products and quantities ordered, shipping methods. We will not share your information in order to allow any third party merchant to send you marketing materials and ask that you report such instances immediately to our customer service department should you find yourself in this unlikely circumstance.
Law Enforcement and Emergency Response
We may disclose specific information about our Web-site visitors if we have a good-faith belief that it's necessary or authorized under the law to protect our customers, the public, or our business.
Sale or Merger
In the event we sell or transfer all or a portion of our business assets, consumer information may be one of the business assets that are transferred as part of the transaction.
WHAT CHOICES DO YOU HAVE OVER HOW YOUR INFORMATION IS USED?
If at any time you'd like to stop future delivery of our email offers, simply follow the removal instructions located at the bottom of each message or complete the removal from e-mail form. This will stop future email offers from us, but won't stop operational or transactional messages such as email confirmations of your online orders, or customer service communications. We may occasionally provide you with the opportunity to opt-in to receive email messages from third parties. If you do opt-in, we'll share your e-mail address with the specific third party with which you have opted in. Please review their privacy policies to see how they treat your personal information.
Mobile Messaging
If you've signed up for mobile messaging (e.g., SMS and MMS) offers but later decide you no longer wish to receive them, simply follow the opt-out instructions included in the mobile message.
Cookies, Clear Gifs, and Online Network Advertising
You may always choose to block cookies or even clear cookies from your computer. Simply follow your browser's instructions on how to block and clear cookies. Note that blocking cookies may not block the "first-party" cookies that are placed on your computer when you visit this site. By first-party cookies, we mean those cookies (whether placed by us or a contractor) that help us see how visitors use our site, and enable us to deliver our ads on our site (as opposed to ads on an online advertising network of third-party Websites). Clearing cookies after each visit here will prevent observations from multiple sessions being aggregated over time. Please consider the consequences of blocking or clearing cookies. Many Websites rely on their cookies to provide you with services or features that you have requested or expect. If you want more information about online network advertising, in general, including access to some online network advertisers that allow you to designate your preferences, click here (you'll leave this site for a centrally managed online site where you can specify your preference).
Other Marketers
If you don't want your basic contact and purchase information shared with other marketers (other than our affiliates), please click here.
WHAT IS THE POLICY FOR VISITORS FROM OUTSIDE THE U.S.?
This is a U.S. Web-commerce site. This privacy policy governs the information collected at this site irrespective of where you're located when you access it, browse it, interact with it, though we do not ship to addresses outside the United States. This means your personal information may be stored outside of the province, state, and/or country in which you reside, and processed by us, an affiliate or a third-party service provider as described in this privacy policy. Moreover, governmental bodies that have jurisdiction (e.g., courts and law enforcement agencies) may be entitled to access your personal information.
HOW MAY I UPDATE MY PERSONAL INFORMATION?
We prefer to keep your personal information accurate and up-to-date. Please click here to update your account preference settings (bill to/ship to address, email address, password, marketing email settings, etc).
HOW DO WE ADDRESS CHILDREN'S PRIVACY?
We do not knowingly collect or maintain information provided by children under the age of 13. Moreover, we implement certain age-related safeguards to meet state-specific requirements.
HOW DO WE SECURE YOUR INFORMATION ON OUR SITE?
This Website has the following types of security measures: limited access data-centers, firewall technology, and secure-socket-layer (SSL) certificate authentication. SSL is encryption technology that provides security for information that's transmitted over the Internet. This site accepts orders only from Web browsers that permit communication through SSL technology-for example, Internet Explorer (version 6.0 or higher), Firefox (version 3.0 or higher), Safari (version 4 or higher), Chrome (version 2 or higher), and AOL (version 9 or higher).
While we implement the above security measures on this site, you should be aware that 100% security is not always possible.
WHOM MAY YOU CONTACT WITH QUESTIONS OR CONCERNS?
If you have questions or concerns with respect to our Privacy Policy, please feel free to contact us at service@cleanspirited.com.
WHO ADMINISTERS THIS POLICY?
Online Fuzions, Inc. administers this policy.
You may write to the company at:
Clean Spirited
PO Box 3398
Santa Monica, CA 90408-3398
Policy last updated on April 6, 2011.
Please click here to view any material and substantive changes made since the last revision of this privacy policy. If you're concerned about how your personal information is used, please visit our site often for this and other important announcements about CleanSpirited.com.
This Privacy Statement is effective May 1, 2010.
